High base welding material 高垒焊材

CN

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Service guarantee

High base welding materials know the importance of service, has always been committed to providing customers with professional service guarantee. We uphold the principle of customer first, from pre-sales consultation to sales guidance, and then to after-sales service, we strive to be meticulous to ensure that customers get a better experience in the use process.

1. Pre-sales service

Product consultation: Our professional sales team will provide customers with detailed product information and consultation, answer customers' questions about the performance and use of welding materials, and help customers choose products that suit their needs.

Technical support: We have a team with rich technical experience, which can provide customers with technical support and suggestions on welding process to ensure that customers can achieve the ideal welding effect when using welding materials.

Sample provision: In order to meet the actual needs of customers, we can provide welding material samples for customers to try, so that customers can better understand the performance and characteristics of the product.

2. Service in Sale

Order tracking: We will track customers' orders in real time to ensure that products are delivered to customers on time, quantity and quality, so as to avoid affecting customers' normal production due to logistics problems.

Technical support: in the process of using welding materials, our technical support team will be on standby at any time to answer the technical problems encountered by customers in the process of using, and provide timely help and guidance.

Product training: For special products or complex processes, we can provide customers with product training services to help customers better master the use of welding materials and skills.

3. After-sales service

Quality assurance: we promise that the welding materials sold are in line with industry standards and industry norms, such as quality problems, we will actively deal with and assume the corresponding responsibility.

Return and exchange policy: For product damage caused by quality problems or transportation damage, we will provide return and exchange services according to the actual situation of customers to ensure that the rights and interests of customers are protected.

Regular return visits: We will regularly return visits to customers to understand the use of products and customer feedback, in order to continuously improve our products and services.

Gaolei welding materials always adhere to the customer-centered service concept, by providing professional pre-sales, sales, after-sales service, to ensure that customers get a satisfactory experience in the process of use. We will continue to work hard to continuously improve service quality and create greater value for customers.